Church Furniture Warrany Secrets

Inside the Church Furniture Industry - A Consumers Guide

Church Furniture Warranties (and the secret)

When you are talking to the salesman about your purchase of church pews, be sure to ask about the warranty. When they say, 25 years, 50 years, or lifetime, keep in mind this important thing: Churches change over time.

Every year, approximately 5% of the people in a church "turn over". That means that 5% die, move away, quit, join another church, etc., and there is usually "growth" of about 5%. Of course, there are exceptions, and many churches grow more quickly. But for most churches these figures are true. That means in 20 years, you essentially have a totally new church! Pastors stay an average of 5 years, so in 20 years, you will probably have had 4 different pastors. I wonder how many church secretaries that is? Keep in mind the warranty papers are tucked away in some drawer, maybe in the building chairman's home file cabinet. The only problem is he left the church years before you needed those papers!

The other secret you need to know about is the "small print". In almost all pew warranties, the following items are excluded from warranty service: wear and tear, abuse, acts of God, fire and flood, exposure to the elements, failure to maintain proper humidity levels in the church, and failure to maintain the furniture properly. Well folks, that makes your warranty papers worthless! Think about it - how many churches keep that air conditioning running all the time (or heat in the winter)? How many wax and polish the furniture on a regular basis and keep records? Exposure to the elements includes extreme temperatures and normal humidity, both of which can damage pews. The warranties you hear about are intended to impress you, and not to serve you later.

What to do about it? Write your own warranty! Submit it as part of the contract and see what happens. If they want your business, you will have no problems. Otherwise, you need to run from the company that won't work with you!

It bears repeating... The warranties you hear about are intended to impress you, and not to serve you later.

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